Avoid this Company - Anonymous employee Synchrony Employee Review

1.0
Aug 14, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stable employer (owned by GE), desktop software products are fairly current for a big company, and they attempt to instill need for integrity in employees. Difficult environment to be a renegade - mostly decision by committee. Ability to work from home occasionally. Ability to transfer between GE divisions. Most employees seem competent - slackers are hard to find. Benefits are decent. New innovation workstation areas are very appealing. Margaret Keane - the CEO - is a terrific lady, very approachable, down-to-earth, common sense and intelligent thinker. Most of CEO's direct reports also seem like great, competent leaders. (It's that next layer down that causes all the problems!)

Cons

Unbelievably under-staffed -- most people seem very overworked and doing the job of 8-10 people. Very stiff, unfriendly and unnecessarily competitive corporate culture with lots of bad managers. The pay is too low for Stamford area. No one seems to take real vacations (without work) and the lunch hour is also a foreign concept. Lots of arrogant, type A personalities who seem to enjoy making other people's lives difficult. Have to put up with lots of complaining when working with project teams, including complaining from people who think certain types of work is beneath them. Many of the internal processes are so complicated and inefficient that the GE parent started a "Keep It Simple" movement (which doesn't seem to be having any effect). The North Stamford location is very inconvenient and unprofessional feeling - not close to the train station and situated in the middle of a housing area with absolutely no restaurants, no shops, not even a CVS or McDonalds nearby. There are lots of GE-life-ers and they seem to be the only ones who stay long term. Turnover of non-GE people is very high.

Explore other reviews about Synchrony

5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, benefits were great, pay was competitive, and company culture was very good! Work is generally predictable.

Cons

There was nothing too bad in my time there.

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, fully remote, my fellow employees are great to work with.

Cons

The systems constantly lag and freeze, making an already stressful job even harder. You’re expected to handle the work of multiple roles while meeting unrealistic metrics and learning countless procedures. Calls are often back-to-back, and the two-minute breaks during busy times aren’t enough to recharge. Dealing with verbally abusive customers is common, and you’re required to give multiple warnings before ending a call. While there are opportunities to move into other roles, promotions often feel more dependent on who you know than your actual skills or performance. Overall, it’s a mentally exhausting, high-stress environment.

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