Proceed with caution, NO LONGER a great place to work - AVP Synchrony Employee Review

2.0
Sep 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits offered are great Tons of diversity networks, something for everyone Flexible Fridays and full WFH options

Cons

This company has really changed a lot over time. When I first arrived I really believed that the company had great culture and really cared about it's employees. I quickly learned that that culture does NOT translate across the company and every team varies. What the company does not tell you is they hire people for managerial roles that are capable of doing the jobs but lack people skills and are lousy at leading anything. What the company also doesn't tell you is that they will support you as long as you fit into their popularity contest. They rave about being a family but will kick you to the curb as soon as you no longer fit the "culture" or give them what they need. The work life balance is also a fraud; the pay could be better but they give you Flexible Fridays that you often can't take because you're working too hard and remote working but then meetings are often scheduled during lunch or after 5. Many other colleagues have left this company and are continuing to leave. It's for a reason.

Explore other reviews about Synchrony

5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, benefits were great, pay was competitive, and company culture was very good! Work is generally predictable.

Cons

There was nothing too bad in my time there.

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, fully remote, my fellow employees are great to work with.

Cons

The systems constantly lag and freeze, making an already stressful job even harder. You’re expected to handle the work of multiple roles while meeting unrealistic metrics and learning countless procedures. Calls are often back-to-back, and the two-minute breaks during busy times aren’t enough to recharge. Dealing with verbally abusive customers is common, and you’re required to give multiple warnings before ending a call. While there are opportunities to move into other roles, promotions often feel more dependent on who you know than your actual skills or performance. Overall, it’s a mentally exhausting, high-stress environment.

See reviews by: Helpful|Rating|Date|All