Work-life Balance - Customer Service Manager (CSM) Synchrony Employee Review

Employee centric Decent benefits Stars

Has a lot of legacy systems that are hard to integrate

Great benefits, fully remote, my fellow employees are great to work with.

The systems constantly lag and freeze, making an already stressful job even harder. You’re expected to handle the work of multiple roles while meeting unrealistic metrics and learning countless procedures. Calls are often back-to-back, and the two-minute breaks during busy times aren’t enough to recharge. Dealing with verbally abusive customers is common, and you’re required to give multiple warnings before ending a call. While there are opportunities to move into other roles, promotions often feel more dependent on who you know than your actual skills or performance. Overall, it’s a mentally exhausting, high-stress environment.