Pros
Some individual team members were genuinely trying their best, but even they were clearly struggling against the constant chaos.
Cons
• There were essentially no processes in place , making every task a guessing game but ownership and responsibility. • Requests came in from multiple directions and were frequently lost due to lack of communication and clarity. • Critical issues often went unnoticed for weeks because everyone assumed someone else was handling them. • Simple work took far longer than necessary because time was wasted trying to figure out basic workflows. • Nothing was documented or standardized, forcing employees to restart from scratch every day. • The operation was so disorganized that individual skill and effort had little impact against broken systems.