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Sysmex America

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Avoid Customer Service - Customer Service Team Lead Sysmex America Employee Review

1.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule It's a job

Cons

Leadership calls employees stupid all the time. Leadership is extremely negative. Leadership lacks the knowledge to efficiently run the department. Leadership hides a lot from their employees. Leadership is unprofessional all around. Leadership lacks empathy and emotional maturity. Leadership is new to the department and will talk down to you even if you know more. Leadership wants "yes" people with no ideas. Extremely disorganized. Fails to hire enough people, but will have helpers from TAC that don't do anything to help the department. But TAC is their baby and can do no wrong. Training was cut from 8 weeks to 2 weeks, they wanted people on the phone with no knowledge of topics. Leadership would rather promote outside the company with no experience and knowledge of systems than to promote within. Leadership lies constantly. Leadership micromanages employees. Leadership disappears for long stretches of time and become unavailable to help. Pay raises are low. Salary is below the average. No work life balance.

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Sysmex America Response
2y
Thank you for sharing your feedback with us. We appreciate you taking the time to provide your insights. We take all feedback seriously as we strive to continuously improve our workplace environment and leadership effectiveness. If you have further feedback you would like to share, please do not hesitate to reach out to HR directly. We value your input and are dedicated to creating a supportive and professional workplace for everyone.

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5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Management is aware of work life balance. Good benefits. Generous PTO.

Cons

High expectations and everybody is pushed to be an overachiever with the yearly goals.

4.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits package with generous PTO. Customer-first culture focused on helping patients.

Cons

Medium multinational corporation that runs like a small business. Org chart regularly changes in some departments, making career trajectory difficult to plan for.

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