Professional Company who gives opportunity and takes care of their employees! - Customer Service Representative System Pavers Employee Review

5.0
Mar 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Full Benefits, Really friendly coworkers/staff, very welcoming and always willing to lend a helping hand, 1 Hour lunches, Really nice building, you feel proud to work here when you come to work everyday, also you don't have to sell anything (helps when you come across iffy customers)

Cons

Managers and DC's need to be nicer to people in CSR, we are always just here to help!

Explore other reviews about System Pavers

5.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing Work/life balance Great money

Cons

Fully commission Slow during the cold months

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Not many pros, it's a CA company run by PI firm which is a negative in itself.

Cons

Operating, or disquised, as a "Design Consultant" at System Pavers (SP) reveals a glaring disconnect between corporate promises and field reality. The training program (SPU) is fundamentally deficient, failing to provide adequate technical design, diagramming, or specialized virtualization tool training required to actually perform the job successfully. No promised review or feedback of your diagrams you were required to produced. Instead, the entire onboarding infrastructure is built to enforce a rigid, high-pressure sales loop, ie. "PROCESS", under heavy private equity oversight. Perhaps that is why they changed the role from "Design Consultant" to "Outside Sales". Management mandates an incredibly misleading "90-minute appointment" narrative to homeowners, which in reality is a high-pressure, 3-to-4-hour grueling ordeal designed solely to force a "First Time Close" (FTC). This hard-sell tactic is alienating; pushing a "buy now" ultimatum actively offends qualified prospects who would otherwise buy based on product merit. Because the timeline is so unrealistic, a massive percentage of appointments collapse into unworkable follow-ups. Financially, the role is highly exploitative of your personal resources and hard work: Zero Mileage Reimbursement: Despite requiring extensive road travel to homeowner locations, there is absolutely no compensation for vehicle wear-and-tear or fuel. You absorb 100% of the operational risk of driving for the company. Commission Cannibalization: Management routinely slashes or completely burns your hard-earned commission under the guise of "making the deal work." They expect you to absorb the financial hit for the sake of the sale, meaning you do all the legwork only for leadership to erase your payout at the closing table. 401K Match: A maximum of $300 match, annually. Wow! It would have been better to just say no match than to trick someone into thinking they could benefit from their match.

1
See reviews by: Helpful|Rating|Date|All