Steady hours, but poor management and low pay - Customer Service Representative T-Mobile Employee Review

- Bad pay - Very limited breaks - Micro-managing - Treated poorly by management - Penalized for things out of your control (customers calling back within 24-48 hours after interaction, customers not paying their bill while on the call with you, etc) - Conflicting information and disinformation given to reps to give to customers - Volatile customers - Management times you by the second coming back from lunch breaks and 15 minute breaks and will scold you and give you formal warnings after coming back from an unpaid break one minute late but expect you to stay late after a shift ends if a call goes over.