Shift from customer service to cost-cutting hurts employees - Resource Planning Analyst T-Mobile Employee Review

1.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It used to be a great place to work, before everything switched to being about money instead of customer service

Cons

Everything is now about cost savings, with none of those savings being given to employees or customers

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2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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