Good pay but extremely draining work environment - Customer Account Expert T-Mobile Employee Review

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Money and team of people

Cons

Extremely draining work and expected to constantly be on the phone. Awful shift options if you want to have a life

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2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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