Great then Crash - Anonymous employee T-Mobile Employee Review

2.0
Jul 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people I worked with were great! My commute was great, close to my home, parking was free and easy to find and the facilities were nice. Felt good about a stable company as a contractor and then..... The bottom fell out.

Cons

The company decided they needed to make the contractors remember they were not employees. They moved my team from Bothell to Factoria increasing my commute by an hour. They took away our desks and stacked on top of each other on a floor where we sat shoulder to shoulder. It was open so really loud. They then took away contractor parking on campus and made us park in lots in Bellevue with shuttles. They then reduced the number of shuttles so it took around 40 minutes to get from the parking lot to the campus. Management increased the amount of time to turn deliverables and marketing would launch a new product without telling the back end support teams and we had to change the retail rep and customer service software and interfaces in a couple of weeks to catch up to marketing. By the time we were close to getting a handle on the new features, they would launch another product in the market. I hated watching the commercials because I knew each new one was going to create a nightmare.

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5.0
Jul 20, 2026
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Pros

Pay is good, benefits good

Cons

management needs improvement in communicating better to employees about path forward not just the engineers running the show

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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