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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Sr. Account Support Rep - ASR (Account Service Representative ) T-Mobile Employee Review

      5.0
      Oct 15, 2016
      Asr (account service representative )
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of freedom, in the field most of the time. I have a really good account manager who always look out for me when the dealers try to put blame else where. Decent pay, really good benefits. Overall great position. Hired as a T-Mobile employee

      Cons

      The position is an indirect sales position. There are a lot of things you have to control that's out of your control. Dealers can be very shady with unethical business practices. A lot of the dealers have no accountability and want corporate to do everything for them

      Explore other reviews about T-Mobile

      5.0
      Jun 9, 2026
      Virtual business account expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay if you are willing to work.

      Cons

      It can be stressful when you are not doing well.

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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