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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      T-Mobile Great for some, stressful for others. - Customer Service Representative T-Mobile Employee Review

      4.0
      Feb 9, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to Bonus, Great pay, Parties, Free snacks, Cafe, Gym, Mini Theater, Free Coffee, Nice people, Prizes, Contest, Free swag, Great people, Benefits, Really good discount on phone plan, Events, CEO, lots of schedule options, child care help, Great company.

      Cons

      Lots of pressure, numbers game, egos, stressful, angry customers, tedious days, schedules change which is hard if you don't get your top pick, sometimes aggressive co-workers or those who have tantrums can get their way more because coaches don't want to listen to them anymore. Honestly everything about the company is great, except for the actual work which is heinous. Takes a certain personality type.

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      T-Mobile Response
      8y
      Thank you for sharing your thoughts. Our team members are at the center of why we’ve been recognized as one of America's Best Places to Work, so we do everything we can to take care of them. Your leaders are open to feedback, so we encourage you to continue with the open dialogue. Thank you for all you do for our customers! --Your T-Mobile Careers Team

      Explore other reviews about T-Mobile

      5.0
      May 28, 2026
      Mobile expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      very good benefits and pay

      Cons

      company changing to ai first

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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