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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Lackluster At Best - Customer Service Representative T-Mobile Employee Review

      1.0
      Jul 25, 2018
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent Pay - Mobile Discounts

      Cons

      - Metrics are designed to penalize employees that improve customer experiences - Bonuses are based on how the other 40 employees are your team perform, which can result in a $0 bonus even if you are a top performer - Management does not recognize and advance top talent - Sales focused environment - It’s Call Center work

      Explore other reviews about T-Mobile

      5.0
      Jun 9, 2026
      Virtual business account expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay if you are willing to work.

      Cons

      It can be stressful when you are not doing well.

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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