New direction may be good - Senior Manager T-Mobile Employee Review

4.0
Jan 2, 2013
Recommend
CEO approval
Business Outlook

Pros

The failed sale to AT&T really hurt the company. Many good people were let go becasuse of that. The former CEO, Phillip Humm, was there to get dump T-Mobile USA from DT. Since he failed and his strategy failed, he left running. It remains to be seen how the new CEO will lead the company and and what the Metro PCS deal will do...

Cons

Dump old antiquated IT infrastructure.

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5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Freedom, supportive atmosphere, good pay

Cons

Not many, long shifts on call can be tough

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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