Know what your intentions are with this company and stick to your exit strategy - Customer Service Representative T-Mobile Employee Review

3.0
Apr 20, 2010
Recommend
CEO approval
Business Outlook

Pros

good commission good benefits, from day 1 allows you the ability to stay current with latest technology

Cons

difficult to get promoted, management awards those that have the longest tenure vs. the best, limited management positions available commission plus hourly, environment can be cut-throat when it is slow watch out for micro-managers (i guess this depends on who your manager is)

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2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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