T-Mobile Customer Service Representative - Anonymous employee T-Mobile Employee Review

3.0
Jun 9, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

T-Mobile has a nice long training program so that you feel comfortable with your job as a customer service representative in the call center.

Cons

T-Mobile as a management team puts a lot of pressure on their employees. Customers get angry & call you stupid most of the day because you are simply following policies & procedures.

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5.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

I took in what was given, the opportunity to make a great income on a part time job. Learned several skills that now help me in my profession.

Cons

If you aren't a commission driven person then this can be a challenging job for you.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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