Pros
Good pay, good benefits, my community was super nice thankfully. Constant updates about where you are to let you know how you're doing, good feed back, good co-workers. Felt good when you could actually help people. Great for people who like to sell. Individual bonuses were nice.
Cons
Seems typical negatives when dealing with a call center. But what was the last straw for me was the constant push to SELL. Calling about trying to lower your bill? Add three more lines, please. Cx call to cancel a line they're not using? Now you need to sell two to make up for it or you're in trouble. I was over 115% performance, top 10% in my community AND had the highest NPS score over everyone. "You're doing great, but since you didn't add a line today, you need to add two tomorrow okay?" Absolutely not. If it was just customer service, that'd be great. Upselling and adding things to help out the customer's great too. But if I wanted to work in sales I'd have worked at a store, not customer support. I dreaded going to work every day because of it until I just couldn't take it anymore.