Required current employees to get vaccinated & let me go as if I was nothing. - Call Center Customer Service Representative T-Mobile Employee Review

3.0
Aug 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Great pay & benefits. Medical they offer is a little iffy, considering the spending card wouldn't work for a lot of doctors offices I thought it would work for. Wouldn't work at the eye drs, dentist, but did work at chiropractor office & on amazon for FSA/HSA approved items? All over the place. You can make good money if you are constantly offering to sell phones & services. I did enjoy the people I got to know virtually. 😩 .

Cons

Very "on top of you, no breathing room" work environment. It took me a little while to just be okay with random managers listening on live calls & openly coaching in a wide open chat. (I was working from home) after I got pretty used to it, it would still get the best of me considering I have anxiety and having someone legit telling me what I needed to say real time was overwhelming at times. They did bring us into the office for weeks before they decided we would have to go back home until they finally chose to require vaccinations.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I really like the people they are so wellcoming

Cons

I didn't like the rat race

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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