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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      They only care about metrics - Customer Service Representative (CSR) T-Mobile Employee Review

      1.0
      Jan 24, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, PTO and WFH but only 2 days a week.

      Cons

      Everything else. The most soul sucking job I have ever had. They only care about numbers. T-mobile doesn't want thier customers to call customer care. They grade us on how many times a customer will call back. Next month it will be some new dumb metric for the (ones who are off the phones) leaders to nitpick.

      Explore other reviews about T-Mobile

      5.0
      Jun 9, 2026
      Virtual business account expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay if you are willing to work.

      Cons

      It can be stressful when you are not doing well.

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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