Turning into Verizon - Retail Store Manager T-Mobile Employee Review

2.0
Feb 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Vacation time is generous, if you have a job where you can actually take it. Employee service plan is amazing. The plans are easy to sell and with the new spectrum, it's a great network. We are winning as an organization.

Cons

The culture has died. District-level leadership ignores vital correspondence via phone, text, and email from their direct reports. Groupme eradicates any semblance of a work-life balance. CEO mentioned early on that his work cost him a marriage, and that expectation has carried down (whether intentionally or not) to every level. Store hours might be between 9am-9pm, but Sr. leadership will express their anger via Groupme at any hour, day or night. Schedules are a joke. As store leadership, we are forced to disrespect our team regularly by giving them little notice prior to a punishment meeting. The region has assembled a "Special Ops" team, but a more accurate designation would be "Secret Police." They go into your store unannounced and un-introduced and begin to sort through your entire business. This drives a culture of shell shock, where store-level leadership never knows when the next visit will happen. The company claims an "Open-door" policy; but if you use it, expect your career to stagnate perpetually. Regional leadership is unreasonably loyal to district leadership, trapping store management and below to accept whatever level of disrespect, micro-management, negligence, or dangerous combination of the three might occur.

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Pros

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Cons

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5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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