Pros
Tmobile it’s self is a good company by managed by the wrong people
Cons
After being with the company for 7 years and working in higher-volume stores, I was promoted to this location as an assistant manager. Within just one month, I was let go without notice. This happened after I discovered that employees were smoking recreational cannabis on the job — one even admitted, ‘I’m high now,’ in front of others. Additionally, I found out that employees were giving unauthorized discounts to customers, which is against company policy, just to boost their personal compensation. Some employees were not properly trained, leading to incorrect promotions on customer accounts and inflated bills on several occasions. I also noticed employees scamming the time clock, taking multiple breaks without clocking out. As I brought these issues up, pressure mounted on the employees, and instead of taking accountability, they retaliated by making false allegations against me. They spread gossip to the store manager, an external hire with no experience with company policy, who then felt ‘threatened’ by me. She even pulled me aside, saying reps believed I was after her job, which was not the case. Some reps even told me they were pressured to write emails against me to back up these lies. Still, no investigation was done. No one asked for my side, no warning was given, and I was just told to go home. Then, I saw the assistant manager job was posted again while I was still technically employed. T-Mobile says they follow a ‘PIP’ (Performance Improvement Plan) process, but that didn’t happen here. Loss prevention was never brought in. No cameras were checked, no system transactions reviewed — nothing. I was just told to return my keys and that was it. T-Mobile itself is a great company, but this specific store is a mess. If you come in, pay close attention to how the leadership acts. Ask yourself — are they really helping, are they doing right by customers, or just covering up? Two employees in particular — including leadership — showed zero accountability, no empathy, no ethics. Don’t be fooled if they give you a credit to shut you up. That’s their way of distracting from the real issues. If this store had proper leadership, coaching, and training, none of this would be happening. I strongly urge customers to be extremely observant and cautious. If you visit this store, I recommend using it mainly for troubleshooting and not for making purchases or changes to your account. For more reliable service, I suggest visiting a more experienced location.
