Pros
Impressive locally Founded company with hundreds of customers and remote coworkers spread across the US from coast to coast and Canada Good Salary and benefits; everybody friendly at Indy office and the free drinks/snacks and occasional free food was appreciated – especially if had to work over; Remote employees were as near to you as your computer because of Jabber/Email/Phone/WebEx thru encrypted WAN Most customer’s Flex System (at least most of the time) do run like Well-Oil-Machines and Production Support hardly hear a peep from most; For hosted customers there is an army of SERVERS in a separate building - overseen by T2 Network Operations to support their system for them
Cons
Training was not management-organized when I first started, you learned from busy co-workers/training-videos/T2-documentation and by practicing with the System Software, while working on cases/projects; and sometimes after a senior co-worker leaves a department vital-knowledge wasn’t always retained in that department (except maybe buried in old cases) until rediscovered by someone else and then hopefully documented in Salesforce as a “Solution” or “Knowledge Article”; also the PARCS (hardware related support) Specialist was capable of handling most support cases because they were require to be familiar with system software “Flex” as well; but Flex Specialist were not expected/encourage to learn/understand how the hardware works with the software which limits their trouble-shooting capabilities when they were on pager duty or PARCS person wasn’t available for a new urgent case