Inconsistency from top to bottom - Financial Crime Investigator TD Employee Review

- Inconsistent case decisioning standards. Case outcomes often vary depending on reviewer interpretation rather than a consistently applied framework, leading to uncertainty in decision-making and rework. - Limited effectiveness at the second-level review stage. Some second-level reviewers lack sufficient investigative or risk assessment capability, yet hold disproportionate decision-making authority, which can override well-supported conclusions. - Frequent policy and job aid changes with insufficient communication. Job aids and internal policies are updated very frequently, often without clear or timely communication, creating confusion and increasing the risk of misalignment or errors.