Too much - Teller I TD Employee Review

1.0
Aug 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility because of late hours. Good experience in the field. PTO & Benefits for full-time. Decent pay. Quarterly bonus.

Cons

Work-life balance - was told they schedule every other weekend but because management has 8 weeks vacation each, you're often scheduled 4-5 weekends in a row. Part time hours but worked 6 days a week ; sales pressure ; unrealistic sales goals - tellers are paid the least but have the most responsibility. Not the highest amount of responsibility but they are responsible for doing much more per shift than anyone else there. Store managers have absolutely no idea how to do anything teller-related so if you need help forget it. Training seems to be very good and thorough until you hit the teller line on your own then you realize training was garbage. Training is virtually pointless because the way each store operates is completely different. They want their bonus checks as big as possible (who doesn't?) but they pressure tellers (and tellers ONLY) to kiss-butt.. ALOT OF FAVORITISM !! Higher-up rolled eyes and got annoyed and walked away when asking for help within first two weeks on teller line. Higher-ups give your customer an attitude making you look bad then they yell at you for not having a high customer service score. Higher-up gives customer constant attitudes then has a meeting because tellers aren't following the LITERAL SCRIPT when talking to customers. Banking more human? Please. I got "talked to" because I didn't tell the customer to go bring their cash deposit over to the ATM instead of to me. The screen prompts a script word for word on what to try and sell the customer. That's not banking human at all.

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5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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