Great opportunity to begin banking career - Customer Service Representative TD Employee Review

2.0
Jun 3, 2017
Recommend
CEO approval
Business Outlook

Pros

PTO, Medical, Dental Insurance, 401 K matches 4.5% max, annual 401 contribution. Opportunity to learn about banking, mortgages, Business development. They have TD University and an opportunity to register for courses to gain more knowledge in different areas. TD also offers tuition reimbursement. Employees earn quarterly incentives.

Cons

Office politics, no work life balance, pay is below average, most promotions are based on favoritism and who you know, some managers fail to acknowledge hard-working employees, management overwork their employees and tries to sabotage any employee who speak their minds. Nothing is really confidential so be mindful what you say to to other employees, management and human resources. Annual raises are a joke but it depends on who your manager is and if they favor you . TD mentions that they are focused on their customers and delivering a "WOW" experience, but its all about numbers, sales goals, leads and money out products. It takes the fun out of working in a financial institution when you are constantly pressured to promote sales and you are always worrying that your job is on the line each quarter. Some assistant managers, managers delegate all of their responsibilities (ex: audits, supply ordering, delinquency reports, safe deposit box audits, wire reports) to one Customer Service Representative and still expect them to still make their goals each month. Some assistant managers and managers don't assist customers even when it gets busy. In addition, some management teams are not supportive.

Explore other reviews about TD

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Everyone is super helpful and get great production level experience

Cons

I have not experienced any cons

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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