hmmm....Last choice: between unemployment and TD - Customer Service Representative TD Employee Review

1.0
Sep 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Employee appreciation week from upper management is very generous Yearly bbq Raffles and little encouragements to employees (activities and promotion of healthy work life balance) Very generous Christmas party

Cons

The call center is really bad - management doesnt recognize hard work or interest in performance Lots of favoritism, gossip and politics The executive side seems not so bad tho, but the call center is awfully organized, no one is on the same page Awful training, poor coaching, no encouragement, no one is on the same page as far as policies and procedures, no advancement, poor pay, worst raises, broken morale, management poorly capable - quit as soon as finished college

Explore other reviews about TD

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Cons

Work / life balance (although somewhat unavoidable in this industry)

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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