TD Bank, a great place to get experience but take your future elsewhere. - Customer Service Representative TD Employee Review

1.0
Feb 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Diverse workforce. TD bank is very accepting of different groups of people. I experienced much more diversity at this job then at other similar positions. Informal atmosphere. Although I wouldn't say this is always a plus, the atmosphere is very laid back.

Cons

I started working for TD bank when they were known as Commerce Bank. Commerce bank had it's problems but things quickly went downhill after the merger. The information that needs to get to managers simply isn't given. Managers can't complete their jobs effectively and it only gets worse in lower-level positions. Employee morale is non-existant and no efforts have been made to recover. Managers are misleading when it comes to pay and promotions. Employees are told that their department transfers/promotions are a 'lateral move' and do not come with a pay increase. Coincidently other employees experience a hefty pay increase. Pay rates are also miniscule compared to similar occupations in competing organizations. It took me two years of exceptional performance to earn what my new company gave me upon hire. Team leads and Supervisors also make little pay and have little incentive to lead effectively. Bonuses have been essentially wiped out, further reducing employee incentive. There is no option to gain wage increases based on ability. Wage increases only come with department promotion/transfers, and they are small or non-existant in some cases. Yearly wage-increases also went down from a possible 5% based on performance to a max of 2% with exceptional performance. Apparently no amount of performance meets the 'exceptional' standard, so increases are now 1% a crossed the board, or none at all.

Explore other reviews about TD

5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

See reviews by: Helpful|Rating|Date|All