Worked for TD Bank for 3 yrs until Merger with Commerce Bank was complete and I saw the downhill sprial! - Customer Service Representative TD Employee Review

2.0
Mar 11, 2010
Recommend
CEO approval
Business Outlook

Pros

Great Benefits package(for both PT & FT employees) & Paid Time OFF(for FT employees). They also do offer several flexible schedules to choose from.

Cons

They offer FT employyes almost a rediculious amout of PTO (216 hrs) however it is not easy to get them approved. Often, they decline your request. If you are sick and have hours available, they will be considered unapproved and be held against you. It is impossible to advance at TD Bank solely for earning advancement opportunities due to your quality of work, you need to kiss up to the right people. More often than not the more qualified employees are the ones passed up for the advancement opportunities. Often they already have picked the employee to offer the advancement/promotion and then post the Job Opening after the fact just for formalitiy.

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5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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