Pros
it's a paycheck and experience. When it was Commerce, and actually customer-focused, it was a pleasure. It was employee-friendly because they allowed us to build real relationships with our customers.
Cons
Branch employees have no voice. Don't be fooled by "The Pulse" survey. There is NO work/life balance because the only concern is coverage. Did you know managers receive a bonus at the end of the year for keeping their branches staffed at a minimum? And the less employees the greater their bonus? They're encouraged to overwork the staff they have and hire unreliable part-timers, pumping 1000s of dollars into training people that will be at the bank less than a month, when they could use those funds for EMPLOYEE RETENTION. And should you have a concern about management that cannot be resolved through mediation, don't reach out to HR. They're only interested in protecting VPs, so your voice will not be heard, despite their "whistleblowers" program.