TOXIC - Customer Service Representative (CSR) TD Employee Review

1.0
Jun 17, 2021
Recommend
CEO approval
Business Outlook

Pros

PTO Insurance benefits 401k contributions Customers can be great

Cons

TOXIC. You can't actually use your PTO cause 'higher' roles take all the weeks they want and then deny others. Unfair interoffice treatment Crooked practices and policies are broken cause management 'needs the business' Inconsistencies in problem resolution, policy adherence, etc. If even one manager doesn't like you they run around to all the other managers like gossip queens slandering your name and saying whatever they want absolutely demolishing your future outlook with the company. Work life balance doesn't exist. Forced OT if you're a supervisor and there is no one else available. Veils the politics in something called "brand" therefore creating an environment where performance doesn't actually matter it's just who likes you as a person rather than the quality of work you produce. Preaches that a 'blacklist' ideology doesn't exist for people getting promotions but very clearly is Preaches diverse ability inclusion but treats employees not in their 20s, women with children, like their career development doesn't matter. You can bump an HR concern up to leadership but nothing actually is handled if the person is 'liked' by certain decision makers in region. Can't bump something up in regards to HR reasons due to the overwhelming fear of retaliation by means of 'blacklisting'

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5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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