Meh - Customer Service Representative TD Employee Review

2.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home Culture is very inclusive and health insurance support LGBTQ+ care Some contact center managers are very supportive

Cons

Back to back calls with minimal breaks You need to schedule PTO pretty far ahead and hope WFM approves it No clear support for leaving the Contact Center Pay is decent but good luck negotiating

Explore other reviews about TD

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great bonus, end to end ownership of products

Cons

Organization requires more maturity and growth in internal processes

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Wish there was some to share.

Cons

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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