Pros
Great Benefits, 401k Company Match is good, Pension Plan, Good work life balance.
Cons
The micromanagement is the most ridculous thing I have ever witnessed. If you need to use the restroom you have to click a button, you have to be on and off a call in no longer than 10 minutes, no more than 2 minutes in between calls, managed on how long you talk, how much you make the company per call, managers watch your computer screen from their desks, when people are let go they seem to like to embarrass them by personally walking them out the door without letting them gather their personal items, the pressure from management to push products they want sold on a particular day is ridiculous, no matter what the customer is calling in about they are to get a sales pitch about a new product and not doing so will get you written up.