Product management is a sales support function - Senior Product Manager TELUS Employee Review

2.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Work-life balance Some benefits Some nice people

Cons

Multiple rounds of layoffs have hit high-performing, competent individuals , while others with the right internal connections, but little real contribution, remain untouched. It creates an atmosphere where survival often depends more on optics and alliances than on skill or results. The company’s obsession with financial optics and quarterly metrics overshadows genuine innovation. It feels like leadership prioritizes short-term wins over long-term strategy. Many decisions seem driven by “how it’ll look to executives” rather than what actually benefits customers or employees. The approach to product management is particularly confusing. Instead of empowering PMs to shape product vision and strategy, the function has been reduced to a kind of sales-support or tech-enablement role. The focus is on chasing sales opportunities rather than building meaningful, data-informed products that solve real customer problems. It’s frustrating for anyone who cares about modern product practices, user research, or long-term value creation. Work-life balance varies by team, and there are still smart, kind people doing their best — but morale is low, and trust in leadership has eroded.

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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