Pros
Good licensing opportunities, generally good people. It's a really good role to get your feet wet in terms of understanding how different functions of retirement planning play into what a customer needs. Also a phenomenal amount of PTO/good benefits.
Cons
No accountability from management and reps. A lot of the time, you are solving problems that should have never happened in the first place. Technology is absolutely atrocious. Training leaves a lot to be desired and does not adequately prepare you for the role. There is a huge disparity in the quality of reps depending on location. Also, other departments do not have any synergy with one another. Differing requirements and understanding of how things work end up wasting the participants' time. Handling of the Denver office closing has been bad. Idea flow to make the company better has no shot of actually happening. Promotion out of the NCC? If you are deemed not special, good luck.