Pros
A lot of great, talented, hardworking employees. Opportunity to help people.
Cons
Call Center. You will take non-stop calls ... all day long ... all year long where everything you do is monitored, graded, and critiqued - even your bathroom breaks. Technology - constant churn out of barely functioning new systems with no training and or notification makes life stressful. Training - very weak - constantly churning systems and processes make it impossible for training to keep up. Stress - I have never seen so many people go out on disability Metrics tied to compensation are constantly changing and poorly communicated Too many people with special deals with their managers that essentially allow them to hardly ever be on the phone - all in an under-staffed workplace with high call volumes.