Pros
The benefits and pay are very good in comparison to other companies currently. PTO request are normally always granted and understood as needed for life situations as long as not abused.
Cons
Recent somewhat large restructuring in IT departments took place specifically those who were most experienced and resourceful within Client Services. The fall out leaves very high stress to meet SLA's for 50+ tickets to resolve in a 3 day turn around...and they keep on pouring in w/out management acknowledging it is a problem. Consistently work 5+ hours overtime with less time with family work/life balance. No advancement opportunities unless you live or move to Charlotte, Denver or another large site location. Employee training for IT persons is a joke with no offer to sponsor external classroom training or online.