Beware, everything you’ve heard is true. - Brokerage Consultant TIAA Employee Review

TIAA has no idea what direction they’re wanting to go in. Every year they make drastic changes that causes layoffs, but will turn around and change right back to what they started with. We were told we would come into work one day a week then the CEO changed the workday to 3 days a week in office with no advanced notice. It’s like they’re throwing darts at a wall and whatever it lands on that’s what they go with. The systems are clunky and they are very behind in technology. Customers are rude and entitled even though they are in the wrong most of the time.