Awful place to work - Loss Prevention Detective TJ Maxx Employee Review

1.0
May 31, 2015
Recommend
CEO approval
Business Outlook

Pros

The store management was great. They let me make my own schedule... Kind of. Free food a lot.

Cons

Where to start. I got offered a promotion to come to TJ Maxx with a raise. Naturally I took it only to find out that my promotion was taken from me and they paid me less than the job I had just left. I worked for Loss Prevention, and there were so many rules that made it impossible to do my job. The only time I could apprehend someone was when they concealed in plain sight...no fitting room cases and you need "special training" to pull fraud refunds, ticket switchers and bathroom cases. I had about 3 years experience doing LP with about 300 cases I was involved in so the "special training" rule was ridiculous. For regional and district managers, they hire basically anyone. My regional manager had no LP or retail experience until she took the job at TJ Maxx, so you can imagine how well she understood things. A big ORC ring was hitting the stores and threatening people, but God forbid anyone else make a decision to call the police. That's another thing... We could never call the police. Unless a higher up OKed it. So been and runs happened at least once a week while we basically waved at people. Associates hated me because they thought I just sat around and did nothing. Which I felt like that was precisely what I was doing most days. The cameras and systems are old and outdated, so a lot of the cameras made noise when moved. They have internal investigators who are supposed to help you with associate theft but instead the company gave each person a goal so they're battling each other. Their external theft group is a great idea except that I got stuck doing nearly all of their work because they had so many stores to respond to and there were only 2 of them. I had multiple stores so some didn't see me for weeks and I didn't get a good grasp for my stores. Overall just a horrible system and company to do LP for. There's so many other places out there, I urge people to go anywhere but TJ Maxx or Marshall's!

Explore other reviews about TJ Maxx

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, good management, variety of work to keep you from being bored

Cons

Communication between management and associates is sometimes insufficient

4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-flexible and accomodating hours - good partime job for college student - very neutral experience, but the fact that it wasn't terrible makes it a pro -10% employee discount

Cons

-lower pay than other retail places ($12 when I was there) - general cons that just come with retail (rude customers, boring tasks, etc.) - store is constantly being rearranged, and is also disorganized on purpose so customers have to search through/look at more things to find what they are looking for -CONSTANTLY having to push the TJ Maxx credit card and having managers literally walk by to make sure you are - can't wear t-shirts or any graphic tees including ones in the store (which always bothered me because if they can sell it I should be able to wear it)

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