Pros
The compensation is genuinely competitive. KPIs tied to euro-equivalent rates meant the pay stood out compared to similar BPO roles in Egypt. That’s the honest positive.
Cons
Promotions have little to do with performance. What actually gets you ahead is being close to management, going along with the culture, and turning on your peers. People who challenged poor decisions or simply knew their rights were systematically pushed out or made to feel like the problem. Gaslighting is normalized — chronic overtime and cancelled days off are framed as your personal failure, not a planning issue. From what was visible across departments, the recruitment team operated like a clique. Loyalty to the group mattered more than competence or ethics. Those who tried to advocate for colleagues or push back were blacklisted. Candidates weren’t treated much better. A bonus system that once existed has since been removed, which further weakens the overall package. Decent pay but a closed career path unless you play politics.