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      Horrible Company to work for - Teleperformance Customer Care Part Time TP Employee Review

      1.0
      May 20, 2024
      Teleperformance customer care part time
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bonuses but they try to make it impossible to get them and keep changing the bonus structure so less and less people receive bonuses. They give you equipment.

      Cons

      They change rules, policies and procedures almost everyday. It’s very hard to keep up with something changing so much. They also constantly change the goals again trying to make sure no one is able to get the monthly bonuses. They talk to you like your their child and show no respect. They micro manage everything you do. You change teams and team leaders a lot!!!! Management is always changing. A lot of people quit than that puts extra work on you. No day is the same. This place is a merry go round full of constant change. Management also shows no empathy towards the employees.

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      TP Response
      2y
      We appreciate your review. It would be great if you could share more details about your experience via http://bit.ly/TPHR-newform. Thank you.

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      5.0
      Jul 8, 2026
      Vp client operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership with excellent communication.

      Cons

      Workload can become stressful from time to time but a true team environment means there is always help available.

      3.0
      Jul 9, 2026
      Customer service agent/social media moderator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

      Cons

      Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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