Environment, Management & Policies - Customer Service, Call Center TP Employee Review

3.0
Jan 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Management and team supervisors are mostly friendly, understanding, want to make our job fun. The trainers are good, with good energy & patience.

Cons

For me, they want too much competition between coworkers, tho not mean spirited, but very pushy to get specific results from every individual. I dislike forced competitions and the way supervisors have to enforce it. This is usual for the industry as a way to improve individual performance & how the company fares with its contractor. (In my case, AT&T wireless phone & connected devices). Additionally, the facility is just marginally kept clean & tidy, it needs more space for employee lockers & walkways, and the break room is less than minimally provided with good quality food options & supplies. One more: computers and chairs for workspaces have too many breakdowns & damage.

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TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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