RUN!!!! - Sales Agent TRANZACT Employee Review

1.0
Oct 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Great trainers. Good training material.

Cons

When I started working here my first week I saw an email. The email stated that there would be a delay in payroll. I was a little concerned. 2 weeks later there was another delay in payroll. We were told that the checks were lost in the mail. I have direct deposit so I'm not sure how this applies. After waiting for my check for 7 days. I had to go into the office. When I got there the lobby was full of disgruntled employees that had not been paid. It was awful. People were crying and begging for their checks throughout the lobby. Some of them had their internet shut off because they couldn't make a payment. Not good when you have a work from home job. One of the employees had no idea how she was going to get food for her family. There were employees screaming and crying in the parking lot. Eventually one of the employees stepped out to call the US Department of Labor and let the person at the front know. Then something magical had happened. All of a sudden we received our deposits. I gave my absolute best and I deserve to be paid. I should have received my final check on 10/8. It is now 10/12 and no pay. It must be another delay.

Explore other reviews about TRANZACT

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive coworkers, and opportunities to grow and learn in the insurance field. Some leaders are very encouraging and helpful, The job teaches strong communication and problem solving skills, especially handling customers over the phone.

Cons

The work can be mentally draining at times due to difficult customer interactions throughout the day. Leadership styles can vary a lot depending on the team or manager, so adapting to constant changes and different expectations can sometimes be stressful. There are also frequent changes within teams and processes.

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

There's money to be made, not outside of AEP/OEP much. they train you well and most of the managers are flexible and caring.

Cons

Only certain programs are worth it there I was in their Aetna direct program first and that was good, leads knew who they were talking to, what to expect etc. However their programs outside of direct ones are bad, they trick people into calling in with the promise of a grocery card that does not exist. The most vulnerable community who needs the most help, made me feel like I was a scammer. Or they thought they were calling the carrier or Medicare themselves.

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