Pros
decent base pay, bonus plan isn't bad decent employee benefits mostly M-F schedules outside of AEP
Cons
You may get hired for a different job/role than what you applied for and they won't tell you until you are a few days into training (happened to me and several others in my class). Payroll issues happen frequently. I encountered at least 3 different pay check discrepancies, many others were victim to this too. Terrible support system and constant change in team leads. You may even be assigned a manager who doesn't have experience with the product/department you're in. This caused many teams/agents to have different approaches to achieving performance goals. Some encourage an ethical approach, but most focus on encouraging leads to submit an application for a plan even if it doesn't truly improve their situation "because you never know if they'll agree to it or not". They praise and promote agents who submit large numbers of applications even if they are not compliant. Director would rather talk about Beyonce than providing useful and substantial feedback or advice. Awful lead generation system where people from other countries are misleading/misinforming the prospects getting transferred to you OR their advertisements are tremendously misleading. Benefits are alright. Base pay is decent, bonus structure is alright but team leads won't coach you sufficiently for you to bonus consistently. If you are struggling you'll either get forgotten month-to-month or written up with the intent to be terminated. Even when they write you up, they won't provide any productive coaching and will continue to let you struggle. Management can be unprofessional and provide minimal support but want to micromanage your day. If you're late or miss time from work because of internet or power outages, they will hold you accountable for it even if it is beyond your control. Ironic coming from a company whose leaders rarely show accountability.