Management is out of touch with the boots on the ground. - Anonymous TSP Employee Review

2.0
Jul 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Everyone is friendly and very easy to reach out to, engineers will look out for each other and guide each other through tough tasks. You will be well fed if you ever go to the corp office in Dallas, TX.

Cons

Management makes zero effort to ensure their engineers do not get overworked. You will also be responsible for tasks not fully explained during the interview process, such as being responsible for shipping defective parts, you will end up feeling like a part time courier, among other things that will take pages to describe. No chance at an annual raise, as no annual reviews are ever held, leaving you in the dark as far as knowing how much you have progressed. Work/Life balance can be very one sided towards work, you will deal with customer and support channels that have unrealistic expectations of work that needs to be delivered, and you are expected to resolve scheduling conflicts, part delivery issues,managing tickets for your area (when on pager) etc... All of this while being underpaid in comparison to other professionals who perform similar work .They can spin this any way they want, but it is painfully clear just by working with customers that engineers for this company are well underpaid.

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TSP Response
4y
Thanks for taking the time to provide us, as well as the Glassdoor community, a solid look into your experiences. We take great pride in the people we hire, as we say constantly, we value top technical expertise and we only hire the best and brightest, putting our clients first and hiring the best people to ensure things get done right. So, we're glad to hear that our #TSProckstars look out for one another. We are a little confused about your comment on being well-fed at the office as we actually haven't had an office since about February of 2020, about 18 months or so — but you're right, if any field employees did come to visit before we transitioned to remote work, we'd do our best to make sure they were, in fact, fed. In regards to your feedback surrounding pay, we conduct extensive market research constantly to ensure the compensation offered is as good as it possibly can be — if it wasn't, we'd constantly be losing out on the best employees, but we're not — there's a reason that we're considered by some of our clients as being the best kept secret in the IT space. With that said, there are some instances in which pay is dictated by client bill rates, and in those circumstances, we make every honest effort to ensure rates are reviewed every renewal cycle. Furthermore, to counter any pay discrepancies , several years ago we put into place a system to notify our management team of an employee who has not had a pay increase in the previous year. As a direct result, the number of employee change forms being submitted and approved last year with just under $1M in merit increases being awarded to our deserving employees. You bring up a great point, monthly team meetings is a great idea — have you brought this up to your manager? Unfortunately, due to the anonymous nature of Glassdoor, I'm not sure who your manager would be, but we strongly encourage open discussions with your managers, including your request to hold monthly meetings. Often times, meetings can be seen as a complete waste or everyone's time, e.g., "this could've been an email..." — however, if you have legitimate concerns, those are often times best addressed in a one-on-one setting between you and your manager. If you don't feel as though you're able to have that open discussion with your manager, then please reach out to Talent Management. Thanks again for your review and insight — it is appreciated.

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