Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TTEC

      Engaged Employer

      TTEC reviews

      Micro Management - Customer Service Representative TTEC Employee Review

      2.0
      Dec 13, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good infrastructure, Medical facilities available, Cultural Activities.

      Cons

      Micro Management:- I was on 18 surveys at 67 nps for the month and was put on a PIP whereas there wer colleagues sitting on 1 - 2 surveys at 100 nps for a month and wer giving leeway. People taking 1 month off and still no questions but people taking a day off due to valid reasons question based on adherence. Lack of R&D - 1 month traning taken by philipino colleagues of total no use, gain actual process knowledge on floor by self efforts which was still incomplete as no one has a clue about the process. External hiring for TLs and Managers - TLs and Managers have 0% knowledge about process aswellas SMEs, who the hell should you look upto, daily briefing irrelevant about ongoing slas and basic updates.

      avatar
      TTEC Response
      5mo
      Thank you for sharing your experience. We appreciate your feedback on management, training, and process knowledge, as they help us identify areas where we can provide better support and guidance. You can also share your experience at www.ttecwehearyou.com so it reaches the right team. Wishing you continued success in your career.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      See reviews by: Helpful|Rating|Date|All
      Related searches: TTEC jobs | TTEC salaries | TTEC benefits | TTEC interviews
      TTEC reviewsTTEC Customer Service Representative reviewsTTEC review