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      TTEC

      Engaged Employer

      TTEC reviews

      Worked FEMA program and loved it - Customer Service Representative (CSR) Remote TTEC Employee Review

      4.0
      Jan 10, 2026
      Customer service representative (csr) remote
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provided equipment, able to make changes to the schedule if needed, some great team leads and managers (the ones I had were for sure)

      Cons

      Wasn't transferred to a different project when seasonal ended like I was told I could be even after completing the assessments passed them but when I tried to book the interview for any of the there were never any available times no matter how often I checked for over 2 months and then the invitation expired for it and I tried to contact them regarding the issue and never received a response to any of the several times I reached out.

      avatar
      TTEC Response
      5mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the equipment, schedule flexibility, and supportive team leads and managers. We also take your comments about project transitions and communication seriously — feedback like this helps us improve how we support employees during changes. We wish you continued success in your career journey.

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      1d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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