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      TTEC

      Engaged Employer

      TTEC reviews

      Sales - Customer Service Representative TTEC Employee Review

      2.0
      Feb 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good extra pay such as vouchers

      Cons

      You end up doing sales on top of being a customer service representative

      avatar
      TTEC Response
      3mo
      Thank you for sharing your feedback. We’re glad you appreciated the additional incentives like vouchers. We also take your comments about balancing sales responsibilities with customer service seriously — feedback like yours helps us continue improving role clarity and the overall employee experience. We wish you all the best in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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