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      TTEC

      Engaged Employer

      TTEC reviews

      Save yourself this job - Insurance Agent TTEC Employee Review

      1.0
      Mar 5, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The position offers remote work and consistent pay. It can provide experience for someone new to insurance customer service.

      Cons

      The work environment can be stressful, with high call volumes and pressure to maintain strict performance metrics. Training and support were sometimes limited, making it challenging to troubleshoot issues or keep up with the tools and systems. Management expectations could feel inconsistent, and work-life balance was difficult to maintain at times. The remote setup can feel isolating, and employee recognition was minimal.

      avatar
      TTEC Response
      3mo
      Thank you for sharing your experience and for your time with TTEC. We’re glad you appreciated the opportunity to work remotely and gain experience in insurance customer service. We also take your feedback seriously, as it helps us identify ways to strengthen training, support, and overall employee experience. We wish you all the best in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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