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      TTEC

      Engaged Employer

      TTEC reviews

      Incompetent Management - Customer Service Representative TTEC Employee Review

      1.0
      Mar 31, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management come and go and you'll be transfer across many teams outside your scope.

      Cons

      The leadership structure doesn't feel like your support system, they push even above and beyond your doing for their own gains and reporting sake.

      avatar
      TTEC Response
      2mo
      Thank you for sharing your experience. We appreciate your feedback on leadership structure and team movement, as well as your comments on how support and communication can be improved. Feedback like this helps us better understand employee experiences and identify areas where we can continue to strengthen engagement and support across teams. We wish you all the best in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Oct 20, 2025
      Operations support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training Plus Opportunities Plus Onboarding Plus

      Cons

      Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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