Quit after the seasonal position - then find another job - Anonymous employee TTEC Employee Review

2.0
Oct 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get paid money Employees will work to keep you in a project if it suddenly fails You can register to get time off (at times) You get to work at home

Cons

The rules for being a good employee change all the time, usually overnight The tools you use to work break almost all the time Asking for help is usually met with disdain (if it is provided at all) No way to advance up the company quickly (have to work for the company for 6+ months, then pray a full-time position falls in your lap) Help Desk agents are almost certain to download items to your computer for a quick fix and blame you for the decision to let them do it Getting help from other departments is always a 'pass the buck' situation where no one wants to take responsibility for any problem - especially if it's under their department description to solve. You get paid less for being in a temporary work position than being a part-time employee, causing major drop-off after temp season Woefully discourage to work overtime, since any time over the work limit is not counted - at all Takes far too much multi-tasking to do a minimum-wage job (e.g. have to talk to people on company chat while speaking to (usually irate or 'busy') customer while navigating 3-4 different programs which will most definitely either lag or stop working on a regular basis) Working at home feels like being in a prison of your own design - having callers yell at you while your in your home never feels good Team Leaders in chat will do nothing but

avatar
TTEC Response
9y
I'm sorry your experience with TeleTech wasn't so great. As a company, we are committed to providing employees with the best tools, technology and work environment to make their jobs as efficient and enjoyable as possible. All these changes that are happening right now are geared towards a positive change in company culture and business needs. Thank you for your review. We will do what we can to provide a smoother transition moving forward.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

avatar
TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

See reviews by: Helpful|Rating|Date|All